Salesforce Support Program (AAA)

Advise. Administer. Assist. Riptide created the AAA Program to help organizations fully leverage Salesforce and overcome the challenges experienced by some customers. Riptide will provide your organization with the business and technical expertise required to successfully utilize Salesforce.com for a fraction of the cost of a full time employee. Plans start for a little as $925 per month. More

Salesforce Implementation

A successful implementation of Salesforce.com requires disciplined coordination of all activities from defining business requirements to final release and everything in between. Riptide provides an end to end solution encompassing all aspects of a successful implementation including enrollment in the AAA Program following release. More

Custom Development (Apex & VisualForce)

Salesforce.com is more than a sales force automation (SFA) and customer relationship management (CRM) platform. Salesforce.com is built on force.com, a powerful application development platform that allows developers to build everything from custom objects to fully functional enterprise applications. Riptide has extensive experience using the force.com platform and can customize your Salesforce.com implementation to address your unique business needs. More

System Integration

Integrating Salesforce.com with existing enterprise applications can be challenging. The only method of integration requires utilization of the force.com web services which are not supported by many legacy applications. Riptide has extensive experience using the latest technologies to expose legacy applications through web services and is a leader in Service Oriented Architecture (SOA).

Business Analysis

Salesforce.com is a powerful and flexible tool that can be configured to address the requirements of any organization. Riptide can ensure that your investment in Salesforce.com is meeting your needs by performing a thorough analysis of your business and its use of Salesforce.com. More

Configuration

Each business has unique needs and tailoring Salesforce.com to address the specific operational and security requirements of your organization is essential to recognizing a return on your investment. Riptide has extensive experience configuring and optimizing Salesforce.com for organizations of all sizes. More

Business Intelligence / Custom Analytics

Salesforce.com provides flexible reporting tools to allow users to easily create simple, online reports. Complex analytical reports are more difficult to create and may require access to data in ways Salesforce.com does not natively support. Riptide can develop and implement sophisticated analytical reports and dashboards to deliver the Key Performance Indicators (KPI) for your organization to the people who need it.

Training

Proper training is essential to user adoption and user adoption is essential for a successful implementation. Riptide is a leader in Distance Learning Management and Instructional Design and can develop and deliver the custom training your organization needs.

Data Migration & Management

Riptide can help implement controls to reduce outdated, duplicated, or improperly stored information and improve data quality. Riptide can also develop systems and processes to move data back and forth between Salesforce.com and other systems or help transfer legacy data into Salesforce.com.

Campaign Management & Marketing

Riptide has an award winning creative services team that can help your organization develop and run a full marketing program. Riptide can help with activities as simple as email blasts and direct mail to multi-national media campaigns.